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Terms & Conditions

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MultiHorz3_thmb_151x53_FRThe following are the Terms and Conditions that apply to bookings and arrangements with East Africa Experience (EAE)

Prices

All prices were correct at the time of printing. EAE reserves the right to change prices without notice, including alterations due to currency fluctuations.

Baggage

Baggage allowance conforms to the rules of each carrier. Additionally, storage space on safari vehicles may be limited and normally one reasonably sized piece of luggage, plus hand baggage is the maximum permitted.

Insurance

Travel, Trip and Emergency Medical Insurance is strongly recommended.

Responsibility and Liability

EAE acts solely as a booking agent and has no control over and is not responsible for the actions or facilities of the operators it books. All bookings are accepted on the express condition that EAE us not responsible or liable for any loss (consequential of otherwise), expense, damage (including but not limited to , loss of or damage to passengers clothing, baggage or other property whatsoever), death, injury, delay, inconvenience or irregularity caused by, arising out of , in connection with any defect in any vehicle or other land sea or air conveyance used, rented or traveled in, or through the negligence, willful misconduct or other acts, defaults of any carrier, hotel, restaurant, attraction or other provider of goods or services.

Every booking is accepted subject to the condtions and regulations imposed by the air, bus, insurance, hotel, tour operator or persons concerned.

EAE reserves the right to alter or cancel or substitute a package component, should it be necessary.

All items of a personal nature are the responsibility of the passenger, such as telephone calls, laundry, minibar, immunization costs, visa and passport costs, excess luggage charges for example.

EAE is not responsible for delays to air, bus or van service for whatever reason.

Booking and Payment

A minimum deposit of $250 or 30% of the quoted price is required to make a land reservation.

Where bookings are less than 60 days out full payment is required to secure the booking. We reserve the right to cancel reservations if full payment is not received. Air tickets do require pre-payment. Many of the contracted air tickets are 100% non refundable.

Travel Insurance including Lost Tickets 

EAE is not responsible for lost tickets, or which are lost, mutilated or unused. Travel Insurance is strongly recommended.

Cancellation & Revisions

In the event that you have to cancel your trip we do what we can to get the best refund.  The conditions are:

Cancellations received 45 days or more before the trip shall be subject to a cancellation fee of 10 % of the tour price.  Plus a $100 Fee

Cancellations received 15 to 44 days before the trip shall be subject to a cancellation fee of 25 % of the tour price. Plus a $100 Fee

Cancellations received 4 to 14 days before the trip shall be subject to a cancellation fee of 50 % of the tour price. Plus a $100 Fee

Cancellations received less than 3 days before the trip shall be subject to a cancellation fee of 100 % of the tour price.

Cancellation requests must be in writing.

If the trip is cancelled by EAE for whatever reason the passenger shall have no claim other than a full refund.

Travel, Trip and Emergency Medical Insurance is therefore strongly recommended. Revisions to bookings may incur a fee of $25 per revision.

Availability

All prices shown are subject to availability at the time of booking. Please note that in peak times some of the popular accommodations need to be reserved as far ahead as possible.

Disclosure Notice

Please be aware that during your tour certain risks and dangers may arise, including but not limited to the hazards of travelling in less developed areas, political unrest, accident or illness in remote areas where medical care and facilitys are not available. You are voluntarily participating in these activities with the knowledge of the danges involved and hereby agree to accept any and all risks.

Visas and Passports

Valid passports and visas are required and are the responsibility of the traveller.

Schedules

Schedules are subject to change with out notice.

Payment

Payment may be made by Visa or Mastercard or check/cheque and other credit cards.

Accommodations

Facilities  at lodges and hotels are generally very good. Lodges are often in  beautiful but remote locations. Lodges do not generally offer TV and  internet etc (there is so much else to see!) in the rooms or tented  rooms. Some lodges are dependent upon generators for electric power and  there are sometimes planned and unplanned interruptions. EAE cannot be  responsible for such interruptions or for any renovation work that,  from time to time takes place. EAE takes reasonable precautions to  ensure the quality of the accommodations used. Facilities on budget  camping safaris can be much more basic.

Where accommodation includes meals this does not include beverages.

Health

It  is the travelers responsibility to ensure that the correct preventative  precautions and medicines are used. Our tours are open to people of all  ages and levels of fitness and we are happy to make special advance  arrangements for special needs. It is however the travelers  responsibility to exercise common sense as to whether their own health  or that of party members is an issue. Considerations may include the  fact that the weather can be hot, and because one is near the equator,  the sun strong, some roads, especially in parks can be rough and the  ride therefore bumpy at times.  Certain Health Certificates may be needed to enter countries so please check with your doctor in advance.

Full travel insurance is strongly advised.

Children

A  safari with parents or other family members is likely to provide  lifelong memories for children. Safaris, however, may not be suitable  for young children because of the travel and other considerations. Please discuss this with us.

Tipping

Tipping  is not the ‘norm’ as it is in some countries. It is customary to tip  your driver/guide however. A normal amount is $5-10 per day. A small  tip for other services rendered will also be appreciated.

Safety

Safety  is a top concern of ours. Most people have a wonderful time with no  problems whatsoever, however it is worth noting a few points to help  ensure you have a great time:

  • Look after your possessions and documents and use hotel safes if possible.
  • Ask our guides or hotel staff for advice on where to go, especially after sunset.
  • Wear a hat and sunscreen if outside for any time.
  • Follow the instructions of drivers/guides, especially in the Parks.
  • Make sure you have travel insurance!
  • Lodges mostly offer free bottled water which should be used.
  • You may wish to read any State Department advisories in advance.

Finally,  of course, everything on this web site was correct at the time of  publishing and done in good faith.  But things change!  Therefore, we  do reserve the right to change or withdraw anything at any time for any  reason.

We hope you have the trip of a lifetime!

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